Dispatchers accept text to 9-1-1 in Oakland County and are able to process Real-Time Text (RTT) calls. If a person calls 9-1-1 using a telecommunications device for the deaf or hearing impaired the Dispatcher can communicate with the person to determine the problem. The enhanced 9-1-1 system also supports TDD (Telecommunications Device for the Deaf). Telecommunication Device for the Deaf TDD When calling for help in a medical emergency the dispatcher may ask specialized questions and provide pre-arrival instructions to the caller. Answer all questions, stay clam, and do not hang up. The 9-1-1 call takers and emergency dispatchers are there to help you in an emergency. “They truly are the true first responders.What the 9-1-1 Dispatcher will need to know: Where the problem is. “They answer the call, they are the voice of hope and the voice of reason on any given person’s worst day of their life,” he said. Russell emphasized the importance of the role Shelby County’s dispatchers play in emergency services. “It was nice to know that my peers thought of me that way, but it also wasn’t just me those two days with those events that happened, they were there as well.” “I definitely was not expecting that whatsoever,” she said. (She) is a true role model and leader on her team.”Ĭain expressed her gratitude for her coworkers’ kind gesture. “Not just from the two major incidents she had, but she’s also one of the employees who comes in, is always cheerful, chipper and happy to do the job. “Katie absolutely deserves that award,” Russell said. So far away from what it seems like the situation is based on distance, but they are right there with them just like they were in the room.”Ĭain’s teammates and coworkers recently honored her outstanding work as a dispatcher and recognized her as Shelby County 911’s 2023 Telecommunicator of the Year. It’s just unbelievable what they are able to accomplish. “We have resuscitated people by giving CPR instructions and counting through the reps with people over the phone through CPR. “We have absolutely delivered babies over the phone,” he said. Russell echoed Cain’s thoughts on the work dispatchers do. “A lot of people don’t understand what you have to hear.” “People don’t realize when you’re talking to the people that are calling in on 9-1-1- just hearing their voices of them screaming for help, that their loved one isn’t breathing anymore, and you are having to walk them through CPR or you have a little kid that’s choking,” she said. “I did whatever I thought was necessary at that moment.”Ĭain shared some of the difficulties that her coworkers and herself face as dispatchers while taking these calls. It is our pleasure to welcome you to the Police Communication Dispatcher career section of the Arizona Department of Public Safetys (AZDPS) website and. “It’s hard to train for either one of those calls because you never know what you are going to do in the moment,” Cain said. Paramedic Amanda Daniels survived and was able to recover from her injuries. Two crew members were declared dead on the scene with the third rushed off to the hospital. “I had a deputy on scene of the landing zone, and then all of a sudden he just calls out to send everybody you have-that LifeSaver just crashed,” Cain said.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |